Setting Up a Custom Tracking Domain

How to configure a CNAME record for your tracking domain in Mail Maya.

A custom tracking domain is a subdomain on your own domain (e.g. track.yourdomain.com) used to isolate your campaign tracking from your main domain's reputation. It is configured in Mail Maya Settings via a CNAME record.

Why use a custom tracking domain

• Keeps your main domain's reputation separate from outreach activity
• Looks more professional and branded than a generic tracking URL
• Prevents shared tracking domains from affecting your deliverability

Step 1: Choose a subdomain

Pick a subdomain on a domain you own. Common choices are track.yourdomain.com or click.yourdomain.com. Avoid using your primary domain directly.

Step 2: Add the CNAME record

1. Go to Settings in the left sidebar
2. Find the Custom Tracking Domain section
3. Mail Maya will display the CNAME target value to use
4. Log in to your domain registrar (GoDaddy, Cloudflare, Namecheap, etc.)
5. Add a CNAME record: Name = track (or your chosen subdomain), Value = the target provided by Mail Maya
6. Save the DNS record

Step 3: Verify in Mail Maya

After adding the CNAME record, return to Settings and click Verify. DNS changes can take anywhere from a few minutes to 48 hours to propagate — if verification fails immediately, wait an hour and try again.

Tip: Use a domain you own but that is not your primary business domain — for example, a .io version or an outreach-specific domain. This gives you the best of both worlds: a branded tracking domain with no risk to your main domain.

Note: Do not delete the CNAME record after verification. Mail Maya checks it periodically, and removing it will break your tracking domain setup.